Warranty

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Novo Blinds products are covered for defects in material, workmanship or failure to operate for as long as the original retail purchaser owns the product.

 

What is covered:

 

  • All internal mechanisms.

  • Components and brackets.

  • Operational cords for chained products.

  • Repair and/or replacement will be made with like or similar parts or product available at that time.

  • Novo motors are covered for up to 5 years (not including any power supply accessories).

  • Installation warranty/ service calls are free for ONE year after installation of product.

 

What is NOT covered:

 

  • Any conditional damage or defect caused by normal wear and tear.

  • Abuse, accidental ripping of fabric, misuse or alteration to the product.

  • Wind, water damage and discoloration over the time.

  • Cost of removal and reinstallation in case client request to change window glass – before one year, and in any case after one year.

 

 

Curtains/Drapes:

 

Novo Blinds cover 30 days installation warranty on any type of drapery installation. Client has to report within this period if they need any changes. After that client will pay for all installer visits as we contract third party installers for drapery.

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